'''(3) Remove Firefox's plugin registry file'''

''If Firefox is set to scan but still does not find Flash and list Shockwave Flash on the Add-ons page.'' (3) If '''''' is not set to its default value of true, double-click it to toggle it back to the default. (2) In the filter box, type or paste '''scan''' and pause while the list is filtered

Click the button promising to be careful. (1) In a new tab, type or paste '''about:config''' in the address bar and press Enter. '''(2) Confirm that Firefox is scanning the registry for plugins''' ''If there's no sign of it on the Add-ons page.'' * orange Firefox button (or Tools menu) > Add-ons When you return to the Add-ons page, is Shockwave Flash 11.9 finally there? (If you want to restore your previous non-private session, use History > Restore Previous Session.) Pause while Firefox finishes its cleanup, then rename pluginreg.dat to something like pluginreg.old Leaving that window open, switch back to Firefox and Exit (either Firefox button > Exit or File menu > Exit) Help > Troubleshooting Information > 'Show Folder' button

Open your current Firefox settings (AKA Firefox profile) folder using As a side effect, any plugins you have disabled on the Add-ons page probably will be re-enabled, so you'll need to go back to that page one more time. You can remove it and have Firefox re-scan for plugins. Sometimes the pluginreg.dat file becomes corrupted. (3) Remove Firefox's plugin registry file If Firefox is set to scan but still does not find Flash and list Shockwave Flash on the Add-ons page. If you check the Add-ons page again, success? If you changed this setting, exit and restart Firefox to trigger another scan. (3) If is not set to its default value of true, double-click it to toggle it back to the default. (2) In the filter box, type or paste scan and pause while the list is filtered (1) In a new tab, type or paste about:config in the address bar and press Enter. Some users have the scanning turned off for some reason. (2) Confirm that Firefox is scanning the registry for pluginsįirefox finds the Flash plugin from a registry entry. If there's no sign of it on the Add-ons page. orange Firefox button (or Tools menu) > Add-ons.

Hi tgennett, could you step through a few different checks:Ĭheck to make sure Shockwave Flash is not set to 'Never Activate' because that disables the plugin and hides it from websites.

Adobe flash testing page